Refund & Dispute Policy — 30-Day Money-Back Guarantee

Cancellations. You may cancel any order for a full refund until it ships. Email [email protected] with your order number, call [PHONE — to be confirmed] or use the cancellation form.

30-day guarantee. After your order ships, you can request a full refund of the product price within 30 days of delivery, opened or unopened. No return is required and there is no restocking fee. Refunds go back to your original payment method within 5 business days of approval (your bank may take a few more days).

Lost or damaged in transit (shipping protection). Shipping protection is optional ($5.50 per order). Protected orders are covered for: • Lost packages — once the carrier confirms the package is lost. • Damaged items — photograph the outer packaging, the inner packaging and the product labels, and email the photos with your order number to [email protected] within 48 hours of the carrier's delivery time. Approved claims receive one free replacement or reshipment of the affected items.

Wrong items are our mistake, with or without shipping protection: email photos of the product labels with your order number to [email protected] within 48 hours of delivery and we send the correct item.

Before you dispute a charge. Please contact us first at [email protected] or [PHONE — to be confirmed] — most problems are fixed within two business days. Our charges appear as [DESCRIPTOR — to be confirmed].

Questions before you order. If anything about a product, quantity, shipping or this policy is unclear, email [email protected] before you place your order.