Frequently Asked Questions
Frequently Asked Questions
No. Every order is a one-time charge for the total shown at checkout. You will not be charged again unless you place a new order.
A flat $18 per order, and free on orders of $250 or more. U.S. addresses only.
An optional $5.50 add-on at checkout. If a protected package is confirmed lost or arrives damaged, we send a free replacement.
Orders ship from the U.S. once payment has cleared, with tracking emailed to you.
Yes — full refund of the product price within 30 days of delivery, opened or unopened. See our Refund & Dispute Policy.
Use the cancellation form, email [email protected] or call [PHONE — to be confirmed] before it ships for a full refund.
[DESCRIPTOR — to be confirmed]. Aura Protocols LLC operates this website.
On every product page and on our Ingredients page.
Payments are processed by Stripe; we never store card numbers.